OFFICER – CUSTOMER CARE NETWORK & VENDOR MANAGEMENT (1 position) • Consumer Lifestyle • Jakarta PHILIPS INDONESIA, PT
Read the rest of this entry »
Touch Lives every day • At Philips, we believe that technology should be advanced but simple at the same time. It should make sense and be designed around the way we live and work. Whether we’re creating a comfortable environment through sophisticated lighting and entertainment solution, giving a mother a first glimpse of her unborn child or the baby monitor that keeps children safe at night, we touch people’s lives all over the world through Philips products. So, this is a chance for you to be part of that experience and join the WINNING team.
Responsibilities
Responsible to prepare agreement & maintain existence of Authorized Services Provider/Center (ASP/ASC); Measure KPI &Take lead audit ASC; Conduct NPS measurement and deploy improvement plan; Conduct Consumer Care together with Marketing activity; Handle customer complains & product trade-in; Conduct on validity and approve warranty claims from ASC including detail analysis ; Prepare claim summary and spare part purchase to be processed by F&A; Review Consumer Care financial reports.
