CLIENT SATISFACTION ADVOCATE
Responsibilities:
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Coordinating Client Satisfaction programs within country that improves client’s satisfaction.
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Promote execution of Client Satisfaction best practices, i.e. Set/Met, Close out calls, Integrated Client Health Check.
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Analyze client satisfaction feedback and assist sales management to identify pervasive issues that impact our client’s satisfaction.
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Share current information and trends with country’s management using global Client Satisfaction Analytical tools.
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Collaborate with client’s teams using summary and detailed analysis to prioritize actions.
Desired Candidate:
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Minimum of Bachelor Degree from any major background.
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Minimum of 5 years experience working as a professional in IT company. Preferably working sales, sales support or delivery projects.
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Strong analytical thinking and data interpretation.
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Good in establishing relationship and communicate effectively at all levels.
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Good listening, communication and presentation skills.
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Strong skill in using Microsoft Excel and Brio.
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Team player.
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Proficient in Bahasa and English, both written and spoken.
Submit your application through ibm.com/employment/id, at the latest by December 22nd, 2008. Search for the position code and apply through IBM career portal.
